Accreditation Process

No person or entity may operate as an ADR service provider, ADR center or ADR training institute unless accredited under the Punjab Alternative Dispute Resolution Ordinance 2026. PADRA accredits ADR service providers, ADR centers and ADR training institutes that meet the prescribed requirements.

Step 1: Submit application

The application for accreditation is submitted to the Director General in the prescribed form and manner, on the prescribed terms and conditions, and on payment of the prescribed fee.

Step 2: Scrutiny and grant of certificate

PADRA scrutinizes the application. An ADR service provider must have the qualification and experience prescribed by the rules. An ADR center or ADR training institute must be registered under the relevant law for the time being in force. PADRA then grants accreditation and issues the accreditation certificate, for the period prescribed by the rules. Accreditation may be renewed.

Step 3: Rejection of application

PADRA may reject an application, and the reasons are recorded in writing.

Step 4: Compliance, monitoring and code of conduct

Every accredited ADR service provider, ADR center and ADR training institute complies with the Ordinance, the rules and the regulations, and acts in accordance with the code of conduct prescribed by the rules. PADRA may conduct inspections or require reports to be submitted, and may issue directions that the accredited body must follow.

Step 5: Revocation of accreditation

PADRA may revoke an accreditation, including where the Ordinance or the code of conduct is violated. No order of revocation is made without giving the ADR service provider, ADR center or ADR training institute a reasonable opportunity of being heard, and the reasons are recorded in writing.

Step 6: Representation

A person aggrieved by an order or decision of the Director General may, within thirty days, file a representation before the Authority, which is decided within sixty days of its receipt. A person aggrieved by a direction or decision of the Authority may, within thirty days, file a representation to the Chief Secretary, Punjab.